To fix the problem, please try following methods. Under this situation, it will be regarded as an unknown disk and shows the capacity to be 2048 GB in the Disk Management. You may experience that your USB or external drive has been connected to the computer, but it is not showing in File Explorer or My Computer, but shows in Disk Management instead.
Case 1: External hard drive shows up in disk management but not file explorer To fix these external hard drive issues, this troubleshooting post will be helpful for you. Others said that external hard drive shows in device manager but not disk management. Some reported that the USB or external hard drive is not showing up on My Computer or File Explorer but showing in Disk Management. Many users complained that their external hard drives are connected but not showing on computer or File Explorer the Windows 10/8/7.
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